Press Release –
Polaris Industries Inc. has launched the first of many webcast training sessions for their dealerships focused on their newest ATV products, the Sportsman 850 and 550 XP.
Through a combination of video, presentations, and interactive question and answer sessions, Polaris delivered a high-quality training program allowing dealers to feel comfortable with servicing the new vehicles.
Utilizing webcasting technology to deliver these training sessions resulted in a reduction of the number of infield service trainings from 36 to six, increasing efficiency and providing savings to both the company and its dealers.
Technicians now can stay in the shop longer where they generate profit for the dealers and owners can save the associated travel costs.
“Polaris is committed to operational excellence by providing new and easier ways to communicate efficiently with our dealer network,” said Bill Fisher, chief information officer/vice president of Dealer Services, Polaris Industries. “This effort is defining the standard for what training can be and is a great benefit to the dealerships. There has never been a more important to save time and money, and this delivery method saves Polaris and dealers significant time and money.”
To provide the webcasting, Polaris turned to industry leader StratosFour, Inc. (Cedar Rapids, IA) for the necessary tools and bandwidth. “The pre-production and planning made all the difference,” said Richard Moffitt, account executive for StratosFour. “We work with the clients to thoroughly understand not only their needs, but the needs of their audience.”
The training is available for12 months online, allowing for continued training for new technicians and as a refresher for anyone else within the Polaris network.
“Offering online training has improved dealer response due to both the ease of participating and decrease of travel cost,” said Laurie Rengel, manager of Polaris Service Dealer Development. “The increased response will ensure more dealers are aware of quality improvements on our new ATVs and, if needed, have the knowledge to troubleshoot and fix issues quickly.”
